Frequently Asked Questions

All our clients get access to email support and a dedicated account manager. Enterprise clients enjoy priority support. Our hours are 9 AM to 5 PM Pacific Time. Check out our Contact Support page for more info. Facing a service disruption? They’re usually hardware-related and can be resolved one site or remotely or by our crack team.

Our AI integrates seamlessly with your current infrastructure through multiple methods. Either simply upload your content to our content management system (CMS), or integrate more real-time data via APIs and custom connectors. This ensures you’re able to get up and running immediately with minimal disruption to your operations.

Unfortunately no. We only charge based on what we provision, so we don't refund for services that have been provisioned. Please review our refund policy for more information.

The best ways to reach us are via Contact Sales, Contact Customer Support, Corporate Partnerships or Media/Press Inquiries. Pro tip: Email is our favorite! Our team is available during business hours to assist with any inquiries or concerns.

Yes, we offer a discount for annual subscriptions. Please contact our sales team for more details. And find out how you can get free Biscuit Kiosks with our annual subscription!

No, there is no minimum contract length. You can choose to pay monthly or annually based on your preference. Either subscription will automatically renew monthly or annually.

While we aim for our platform to be as user-friendly as a slice of pie, we understand that extra help can be a game-changer. All our documentation is neatly stored in context within our content management system. Need more? Our support team is ready to assist, or you can get personalized one-on-one support from your account manager.

We’re speedy! We aim to respond to all inquiries within 48 hours. Our team is usually around from 9 AM to 5 PM Pacific Time. Sorry, no phone numbers here - email is the best way to get in touch and ensure you’re connected with the right person

Smooth sailing! Our software is tailored to fit your business seamlessly. We use generative AI to map out your product/item data structure, setting up optimal data sets. Just bulk import your product data, set up any necessary API integrations, and you’re off to the races. We provide the keys to the castle from day one, so your AI sales or support agents can get to work immediately.

Absolutely! Our hardware nodes can be provisioned by the thousands with a simple one-step setup. Once online, the hardware downloads the Biscuit AI software and is ready to go in minutes. We boast 99.99% uptime and auto-scaling magic, so you can grow without limits.

We aim to provide an advanced service in a simple plan, so there is only 1 tier of service. But yes, you can upgrade or downgrade from Business to Enterprise at any time. The changes will take effect in the next billing cycle. Contact our sales team to find out more.

Your data’s safety is our top priority. We use HTTPS 256-bit encryption with TLS 1.2. Your knowledge base data is housed in your very own database indexes, never co-mingled. All analytical and transactional data is securely shared via our portal or API. Plus, our conversational queries are sent to secure model platforms through safe APIs for top-notch processing and understanding.

We accept all major credit cards. Subscriptions and licenses are managed via our online portal.

Yes, you can cancel your subscription at any time. Please refer to our cancellation policy for more details. We are not able to refund any unused subscription.

We prioritize data security and comply with industry standards and regulations (GDPR, CCPA, HIPAA) to ensure that all data is encrypted and protected. We utilize HTTPS with AES-256-bit encryption to safeguard data transmission. We host your data on secure servers and perform our own retrieval functions. While we process queries through modern large language models, we also offer the ability to host custom small language models to ensure 100% data protection for our larger enterprise customers.

Nope. The only variable fees are based on usage. If we are providing a huge number of conversations to your customers then we charge for the compute inference costs beyond the first 1 million tokens per month.

We believe in clear and simple pricing. Check out our Pricing page for all the details. Typically, we work on an annual commitment with a 10-license minimum. Plus, there are some compute/usage fees after the first million tokens - think of this as a lot of meaningful conversations.

Absolutely! While Biscuit Kiosk is a beast, we’re flexible. Got humanoid robots or POS systems? Perfect! We can transform them into the world’s most powerful AI sales and support agents. Your hardware, our magic.